Soon after we launched Queues, Atlassian acquired Halp. As part of the acquisition, Atlassian wanted to incorporate Halps functionality into it’s larger, enterprise offerings. The way we planned on doing this was by having Halp be a product that smaller segments of the market would buy and as their individual businesses (and needs) scaled, they would be able to upgrade to Jira Service Management (JSM) and use “Atlassian Assist” in a chat application (e.g. Slack) for conversational ticketing along with the more powerful enterprise offerings that JSM had out of the box. Some of the constraints involved utilizing the same Halp infrastructure to power both Halp and the Atlassian Assist product, but have them be two separate apps in the Slack App Store. Additionally, we had to recreate the configuration views inside JSM and improve the onboarding flow within Slack.